Are you eligible?

To apply for services and supports through Streamlined Access, you must be:

  • dealing with a serious mental health concern, and/or addiction, and/or dual diagnosis (mental illness and developmental disability)
  • 16 years of age or older and
  • living in York Region or South Simcoe

Additionally, if you are applying for any of the housing supports programs you must be:

  • willing to accept some level of support from the housing provider

If your needs or situation are different than what is listed above, please contact us and we will connect you to the appropriate resource(s).

What can you expect?

When you call or apply online an access worker will:

  • establish eligibility for mental health, and/or addiction, and/or dual diagnosis services
  • provide you with information about supports and services available in York Region and South Simcoe
  • complete an assessment to identify your needs
  • respond to your urgent and critical needs by providing service on a short-term basis or by alerting the crisis service of immediate needs and related risks
  • link you to crisis supports, primary care services, and peer support

To apply call 289.340.0348 or toll free 1.844.660.6602
or fill out the online application by clicking on the button below

Apply for support services

* I acknowledge that my personal information is required and will be collected in this application.

IMPORTANT INFORMATION BEFORE YOU BEGIN THE ONLINE APPLICATION:

The online application form may take approximately 30 minutes to complete. To protect your privacy, the application form does not save your information to your browser. It is recommended that you do not leave the application page or your computer unattended for more than 15 minutes because you will lose all of the information you have entered. It is also very important that you fill out the application carefully and accurately so that we can match you to the most appropriate services. Missing or inaccurate information may slow down the assessment process.

If you are using Google Chrome to open the application pop-up screen, and you have opened it before, please make sure to delete your history and cache, and enable pop-ups so that you can access the application. Alternatively, you may use Internet Explorer to access the application pop-up screen.  Failing this, please ensure that your firewall/anti-virus program is not blocking pop-ups.

Frequently Asked Questions

How long will I have to wait to receive service(s)?

We are unable to provide exact wait times as they are based on programs and their availability. Once you are confirmed eligible you will be placed on a wait list for the services you have applied for.

Can I apply for multiple services?

Yes. Eligibility for services will be determined once you apply and your needs will be accessed once you are referred to other programs.

Is this a voluntary service?

Yes. Individuals must agree to the service.

Can I apply for service if I live outside of York Region/South Simcoe?

Yes. If you live outside of  the service Regions you may apply for services if you are planning on moving to the area within the next 3 months. However, you will not receive service until you are living within York Region or South Simcoe.

What type of housing am I applying for?

Housing is for individuals with a mental illness and/or addictions who need support to live independently. Units are shared accommodation, are found throughout York Region, and are staff supported. The intensity of support may vary depending on your needs.

Do you have immediate/emergency services?

If you need immediate mental health support, please call  1.855.310.COPE (2673) or your local emergency services. If you need immediate shelter please contact your local emergency shelter.

If you are already receiving services through Streamlined Access, you may be eligible for short-term support (30-60 days) depending on your circumstances. Eligibility is determined when your situation is accessed or when you are referred to this service.

Connecting to Services and Supports

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